Return Policy

 

Returns

We at Boho Bus hope that you are always satisfied with your purchases. In the event that something you ordered online does not work for you, you may return the item for store credit only within 30 days of delivery date. We are unable to process refunds at this time. All returns will be processed as a store credit only. No exceptions.

  • Returns must be initiated via the Return Form within 14 days of receiving your order.
  • Items must be shipped and received at Boho Bus headquarters within 30 days of shipment.
  • Returns will be processed in the form of store credit only. No exceptions.
  • Returned items must be unworn, unwashed, with tags attached.
  • All FINAL SALE items are - final sale and cannot be returned.
  • All jewelry, intimates and hair accessories are final sale. This includes bras, socks, tights, hats and headbands.

We have the right to refuse any refund or exchange if we do not believe it complies with the policy stated above or if the item is received in unsellable condition. Please allow 5 standard business days (from the time your return is received at our warehouse) to process your return.

Defective or Incorrect Orders

If you believe you received a defective item, you are missing an item, or you've received the wrong item, we apologize! Please contact customer service within 4 days of delivery to make a claim. You may be required to provide proof of defect or inaccuracy in order to proceed with the return.

Exchanges

If desired, we will always try to provide an exchange in size or color of the original item if the inventory is available. Please note that the item must also meet the return criteria stated above. Exchanged items will not be processed or shipped until the original item is received at our warehouse, therefore, it may be wiser to place a new order in order to reserve the inventory.

Shipping Costs

Shipping costs are never refunded, unless we made a mistake. You are responsible for all shipping costs associated with your return and may be charged for additional shipping costs in the event of an exchange. Please keep track of all tracking numbers when shipping back to our warehouse. We are not responsible for damaged, stolen, or packages lost in transit.

We always want you to have an excellent shopping experience with Boho Bus, which is why we require upholding high standards for returns and exchanges. This allows us to provide the highest quality, unique pieces at low prices for our customers. If you have any further questions, please contact us.